Over Delivering Value: The Secret Sauce for Podcast Success
Hey, it's Dave Jackson from the School of Podcasting! In this episode, I dive into what truly delivers value to your podcast audience—drawing inspiration from an episode of the Novel Marketing podcast hosted by my buddy, Thomas Umstattd Jr..
As I was driving to PodIndy, I caught myself sharing Thomas Umstattd Jr.'s episode with friends, and it hit me: why was this episode good enough for me to recommend? Today, I'm breaking down the answer to that question and sharing snippets of what I like to call "value bombs," even if that phrase is a bit cringey.
Here's what I cover:
- Why knowing your audience inside and out is key to delivering value.
- How answering your audience's burning questions (like Thomas does) keeps them tuning in.
- The importance of overdelivering—smothering your audience in value so they want to share your show.
- Why direct recommendations from listeners are more powerful than any algorithm.
- Examples of how Thomas Umstattd Jr. teases upcoming content to keep listeners coming back.
- How sharing personal stories alongside expertise can connect with your audience.
- The role of hands-on “boots on the ground” experience versus just listing facts, and how this builds authority.
- Why saving your audience time or money equals big value.
- Teasing future episodes and weaving in stories to keep people engaged.
- The impact of authenticity and showing both sides of a topic.
- My own experiment comparing human podcasting value to AI research, and why the human touch still wins.
- A quick review/demonstration of the new Zoom PodTrack P4 Next and my honest thoughts on whether it’s worth upgrading from the original P4.
- Lessons from a membership site migration disaster—and the importance of always having a backup plan for your content.
Websites Mentioned:
- AuthorMedia.com — Home of the Novel Marketing podcast.
- SchoolofPodcasting.com — My home base for podcasting education.
- Perplexity AI — An AI research tool I tested for podcasting advice.
- Sweetwater — For buying podcast and audio gear.
- Backblaze — Backup service I use for safeguarding files.
- Voomly — New video host for my membership site.
- Loom and Tella — Video tools for creating support and course content.
- Gumroad - Tool to sell digital goods.
My big takeaway? To truly deliver value: know your audience, answer their questions, overdeliver, and don't be afraid to share your own stories and expertise. When you save them time, money, or frustration, you make your podcast not only worth listening to—but worth sharing.
Takeaways:
- Delivering value means understanding what your audience actually wants and needs.
- When you smother your audience in value, they'll be much more likely to share your content.
- The absurdity of using Shopify for authors often outweighs its perceived benefits and can lead to losses.
- Kickstarter is surprisingly the best alternative for authors wanting to sell books without the hassle of Shopify.
Mentioned in this episode:
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00:00 - Untitled
00:24 - Understanding the Value of Sharing Ideas
03:15 - Exploring Shopify for Authors
14:36 - Evaluating the Best Platform for Authors
17:23 - Exploring Year-Round Book Sales
26:12 - Understanding the Value of Audience Engagement
26:59 - Podcast Review
33:48 - Question of the Month
34:41 - Exploring the Zoom PodTrack P4: Features and Comparisons
42:01 - Live Appearances
42:34 - SOP Housekeeping
46:32 - Voomly Media Hosting
49:15 - Leveraging AI for Podcast Transcripts
So I was listening to my buddy, Thomas Umstadt Jr. Over on the Novel Marketing show, which you can find@authormedia.com I was driving to Potindy and then it dawned on me as I was talking to some people at Potindy and I referenced this episode.
Speaker AI'm like, wait a minute, I'm sharing it with a friend.
Speaker AAnd I immediately stopped in my brain and went, take note of this.
Speaker AWhy is this good?
Speaker AWhy is this good enough to share?
Speaker AAnd so that's what we're going to do today.
Speaker AWe're going to.
Speaker AIt sounds weird you tuned into the School of Podcasting, but I've cut up little snippets of, I guess we could call them value bombs.
Speaker AThat sounds a little cringe worthy, doesn't it?
Speaker AValue bombs.
Speaker ABut spots in the show that I was like, this is a guy that knows his audience.
Speaker AThis is a guy that's answering the questions that his audience would ask.
Speaker AI'm also going to play you some clips from the new Zoom Pod Track P4 and answer the question, should I upgrade to the new one?
Speaker ANo.
Speaker AToday on the show I'm trying to answer the question, what makes a good podcast?
Speaker AWhat is value?
Speaker AHit it, ladies.
Speaker AThe School of Podcasting with Dave Jackson.
Speaker APodcasting since 2005.
Speaker AI'm your award winning hall of fame podcast coach, Dave Jackson.
Speaker AThanking you so much for tuning in.
Speaker AIf you're new to the show, this is the longest running podcast about podcasting and we talk about how to plan, launch and grow your podcast.
Speaker AToday we're going to talk about value because when you deliver value and not just deliver value, you over deliver.
Speaker AYou smother your audience in value.
Speaker AThey are much more likely to share it with a friend.
Speaker ABecause when I hear people say there's a definite discoverability problem with podcasting, what they're really saying is, nobody's discovered my show because the algorithm is your audience.
Speaker AAnd yes, it's very hard to get them to share, but when they do, it's really powerful.
Speaker ASo I was driving to Indianapolis for Pot Indy and I love Thomas Umstad Jr.
Speaker AI have a book called Profit from youm Podcast.
Speaker AMany of you just went, really?
Speaker AI never hear you talk about it.
Speaker AYep, that is true.
Speaker AWe are horrible at promoting our own stuff.
Speaker ABut I love Thomas for all things Book.
Speaker AAnd so what I want to do, I haven't done one of these in a while is I do episodes and I go, why is this good?
Speaker AAnd this was good.
Speaker AAnd so I'm gonna play you parts of it.
Speaker AI realize you tuned in to hear about podcasting, but we are.
Speaker ABut I'm gonna play parts of Thomas's show and go, this is what we need to do.
Speaker ASo let's check out his opening.
Speaker BI'm getting swamped with emails from authors asking about Shopify.
Speaker AOkay, so right there, he's obviously answering a question that everybody is asking.
Speaker BThey're losing money with Shopify and yet many of them are looking to spend more money to get someone to help them to turn things around.
Speaker BSo I need to set the record straight on something.
Speaker BI don't recommend Shopify.
Speaker BI've done the math, and for most authors, the math just doesn't check out.
Speaker BSo why is Shopify so alluring?
Speaker BAnd why is it usually a bad idea?
Speaker BAnd what is the alternative that's better in every single way?
Speaker BWe'll find out in this episode of Novel Marketing, the longest running book marketing podcast in the world.
Speaker AAnd yes, if you heard me say the longest running podcast about podcasting, I stole that.
Speaker ABlatantly stole it from Thomas.
Speaker ABut what has he done?
Speaker AFirst of all, everybody thinks Shopify is the best.
Speaker AWhy?
Speaker ABecause Shopify has a huge market in terms of budget and they have a huge megaphone.
Speaker ASo everybody thinks Shopify is the best.
Speaker AAnd so when you say, yeah, I don't think so, you already got some people going, really?
Speaker AWhat?
Speaker AAnd then he said, I'm going to tell you what the better alternative is, but he didn't tell you what it was.
Speaker AThat's known as a tease.
Speaker AAnd then what's really cool, I'm going to jump ahead a bit here, is he got you to agree with him by saying, hey, we hear all these great things about Shopify.
Speaker AAnd.
Speaker AAnd let's talk about why Shopify is great.
Speaker BAnd the first reason people like Shopify is because it allows you to sell direct.
Speaker BShopify allows you to sell ebooks, audiobooks, and physical books directly to readers.
Speaker AAnd so it sounds like a no brainer.
Speaker AYou should use Shopify.
Speaker AAnd because of their giant budget and their marketing arm, most authors have heard this about Shopify.
Speaker ASo when he says, yeah, this doesn't work, you're kind of like, wait, how can this not work?
Speaker AYou just gave me like 13 reasons to use Shopify.
Speaker AAnd so this is where I thought things.
Speaker AI'm going to kind of cut to the chase here.
Speaker ABut he really gets into the weeds about how you will just lose money.
Speaker AHe also positions himself as being really up to date on Amazon because if you're going to be talking books, you better understand Amazon.
Speaker BOr put more precisely, driving traffic to your Amazon listings from outside sources like email, blogs and Google is now a major ranking factor for how well you rank in the Amazon A10 algorithm.
Speaker BAuthors who sell direct send that kind of traffic to their website, which hurts their Amazon rankings.
Speaker BNow, selling direct may still be worth it, but the algorithm hit is something that you have to take account in your calculations.
Speaker AAnd now listen to what he says to get people to follow the show and to stay tuned for future episodes.
Speaker BThere's a lot more I could say on Amazon's new algorithm, but I'm going to save that for an episode that's going to be a deep dive on the A10 algorithm next week.
Speaker AAnd so he points out the pros of all the automation that comes with Shopify.
Speaker ABut then he also he makes sure you know both sides of the story so that you can make the decision.
Speaker BAnd while you can automate a lot of Shopify, the automations add complexity and complexity leads to technical issues at the worst possible times.
Speaker BAsk me how I know.
Speaker ANow that's quick and it's subtle, but that's a joke because if you know, you know.
Speaker AAnd then he takes on Shopify's main thing about their great checkout and then sprinkles in a little bit of his personality because he's a big sci fi nerd when he explains this.
Speaker BShopify has a great checkout.
Speaker BThey claim to have the best checkout in the world.
Speaker BIn reality they have the best checkout for a third party e commerce solution.
Speaker BThere is a website with a better checkout.
Speaker BThere is another a website with even more credit cards on file and even more mailing addresses ready to go.
Speaker BAnd that website is Amazon.com so as.
Speaker AHe was saying this, I remember driving the car thinking Apple, like who's he talking about?
Speaker AAnd so it's just a little brain tease to keep you engaged.
Speaker AWhy this is not a good idea.
Speaker AAnd he says it with confidence.
Speaker BMost authors make most of their money within 90 days of a book's launch.
Speaker BAfter three months, most everyone who will ever purchase a book has already purchased the book.
Speaker BSo even for authors with good initial sales, their ongoing monthly sales tend to be low.
Speaker BYes, there are exceptions with evergreen sales in the even rarer exceptional book that sees sales increase month after month.
Speaker BBut these are one in 10,000 and one in a million type books.
Speaker BAnd the authors of those books share their stories far and wide, making these kinds of evergreen books sound far more common than they really are.
Speaker ADoes he sound like a guy that watches the book space 24 7?
Speaker AHe does.
Speaker ATo me.
Speaker AAnd so I believe what he says.
Speaker AHe's not giving any kind of, you know, sources.
Speaker AThis is where I read this.
Speaker AHe's just like, this is the case.
Speaker AAnd I believe him.
Speaker AAnd when he gets into the math, he explains it in a way you can understand.
Speaker BNow, Shopify costs the same $30 a month whether you sell any books or not.
Speaker BThat's $360 a year or $1,800 over five years.
Speaker BMost books sell less than $1,800 in total SAL after the first 90 days.
Speaker BSo for the majority of authors whose books don't sell well, they will make more money just selling their books on Amazon and getting the corresponding bump in their A10 algorithm rankings than they will trying to make Shopify work.
Speaker ASo here he knows his audience, his audience wants to write.
Speaker AThey don't want to sit around and play with technology.
Speaker AIn fact, he went on here also.
Speaker BNot having to hassle with Shopify gives authors more time to write.
Speaker BShopify is all of the complexity of a WordPress or Wix website, plus all of the complexity of an E commerce website.
Speaker BYay.
Speaker BTech savvy.
Speaker BAuthors will say it's so easy.
Speaker BAnd it's true if you're tech savvy.
Speaker BBut this leads less savvy authors into the valley of the shadow of technical death.
Speaker ASo here again, a little personality.
Speaker AAnd he's explaining things in a fun way because he knows most of his audience is isn't tech savvy.
Speaker AAnd what happens is those not so tech savvy people hire tech savvy people to then work on the system that they bought.
Speaker AAnd Thomas then points out that, well, this might be why your book isn't selling.
Speaker BThe result is thousands of dollars spent not on book promotion, not on editing, not on marketing, but on webmasters filling with payment gateways and shipping integrations.
Speaker BThis is particularly true since many of Shopify's most powerful features are are also its most advanced.
Speaker AAnd so as Thomas continues to point out how Amazon is probably a better choice, you really start thinking that the end result that he's kind of mentioning here is he's going to say Amazon.
Speaker BShopify has a great low friction checkout, but it's still more friction than Amazon for most readers.
Speaker ABut then he gets to one of his favorite topics and that is taxes.
Speaker ABecause it's a mess if you it really is a giant mess for authors.
Speaker BI will say you can and should pay for TaxJar or TaxCloud to handle this complexity for you.
Speaker BThey both integrate with Shopify and they add another 20 to $90 a month in costs.
Speaker BOr you could hire Bookkeeper, which would add hundreds of dollars a month in costs.
Speaker BAnd I'll link to a webpage that compares TaxCloud and TaxJar.
Speaker BThose can really take the burden off of you when it comes to sales tax reporting.
Speaker BAnd I'll say they also integrate with WooCommerce.
Speaker ASo notice that Thomas often will point out a problem and then have a link to something that will help you to overcome that issue.
Speaker ASo that link in the show notes that he mentioned is going to drive traffic to his website, where I'm sure he has things like email lists to sign up and products that people can buy.
Speaker AAnd one issue that's really hard to overcome, especially in an audio podcast, is, is when you're talking about numbers and you're doing math.
Speaker ASo when Thomas realized it was time to do the math, he kind of made a joke about it.
Speaker BNow is the time for the math.
Speaker BI put it off as long as possible, but we need to talk about reduced margins for authors.
Speaker BSo Shopify is $30 a month.
Speaker BTaxJar is $20 a month.
Speaker BSo that comes out to $50 a month.
Speaker BIf you sell your ebook for $5, you will have to sell 10 copies a month just to break even.
Speaker AAnd so he's made it easy math, so it's easy to understand.
Speaker AAnd we can now start to see, oh, wait, hold on.
Speaker AAnd then he continues to magnify, but wait, if we add on this tax thing.
Speaker ABut wait, if we add this on.
Speaker ASo eventually he comes to the finale, which is if you include the credit.
Speaker BCard fees, the answer comes out to 47.4 copies every single month.
Speaker BIf you can't sell 47.4 copies every month, you would make more money selling those copies on Amazon.
Speaker AAnd what keeps the audience engaged in this math lesson is he then points out, oh, but wait, there's more.
Speaker AAnd he keeps aggravating the problem to the point where you're like, oh, wait a minute, I totally get I shouldn't be using Shopify, because again, he points out that, well, if people are going to know your book to come buy it on your Shopify site, you're going to have to spend some money in advertising.
Speaker BSo with a $1 cost to acquire a reader, how many ebooks do you need to sell to reach the same 70% unit margin that you get on Amazon?
Speaker BAnd the answer is 910 copies every month.
Speaker BAnd the numbers get worse as your cost to acquire a reader goes up.
Speaker ANow, Thomas did a good job of breaking down the Math, but realizes that he probably lost some people with that with all those numbers.
Speaker ASo he comes back with an easier to understand answer.
Speaker BSo here's a really good rule of thumb to help you know if you're ready for Shopify.
Speaker BIf you don't already have a business plan, you're not ready for Shopify.
Speaker BOnce you do have a business plan and in that plan Shopify makes sense, then you are ready for Shopify.
Speaker BThat's it.
Speaker BThat's the rule of thumb.
Speaker AAnd another analogy, in case you didn't get the first one, if you're a.
Speaker BNovelist with two or three books out and you sell a few dozen copies a month on non launch months, Shopify is like buying an 18 wheeler when all you need is a pickup.
Speaker BChuck.
Speaker ANow he was fair and showed both sides of Shopify and explained when there is a good time to use Shopify.
Speaker AAnd he told that via story and here's kind of the wrap up of that and and then listen to the tease that he did to get you to listen to another episode.
Speaker BConor Boyak was selling millions of dollars worth of Tuttle Twins books before switching from Woocommerce to Shopify.
Speaker BAnd if you want to know the secret behind his success, you should listen to our interview.
Speaker BHe was one of the most financially transparent guests I've ever had on the show.
Speaker AAnd so we normally don't talk to people about their income.
Speaker AAnd so when you hear someone was so financially transparent with more than any other guest, that's a great tease.
Speaker AAnd speaking of tease, he did say he was going to tell us the best platform and up to this point you're probably thinking it's Amazon.
Speaker ASo imagine my surprise when he reveals this answer and it's not Amazon.
Speaker ASo I'm teasing his tease.
Speaker BSo there is one better option to rule them all and it's not Woocommerce.
Speaker BThe better solution for almost all authors almost all of the time is Kickstarter.
Speaker ANow when he said that, I was like no, really, that can't be right.
Speaker ABut he really pulled that outta left field for me and I was like okay, how can that be?
Speaker AAnd so he answers the question that I just asked Kickstarter.
Speaker BKickstarter combines all of the advantages of selling direct with amazingly powerful marketing psychology.
Speaker BI did a series of episodes a while back on marketing psychology.
Speaker BI talked about social triggers like urgency, social proof skills, scarcity, loss aversion and ubiquity.
Speaker AAgain, another great tease to dig into his back catalog.
Speaker BAnd the more you incorporate these elements into your marketing, the more of A frenzy you build around your book.
Speaker BAnd you know which platform has all of those social triggers built in.
Speaker BBy default, Kickstarter, the only social trigger built into Shopify, is anchoring.
Speaker AAnd so now he backs up his words with some stats that make you go, huh, I gotta check that out.
Speaker BThe social triggers are so powerful that most indie authors will make more money in a month on Kickstarter than they will on Shopify all year long.
Speaker AAnd then, of course, when you're doing sales, it's always great to throw in.
Speaker ABut wait, there's more.
Speaker AAnd there's more in this case.
Speaker BOh, and Kickstarter has no monthly fee.
Speaker BThey only make money when you make money.
Speaker BKickstarter also gives you more time to write, because Kickstarter is this intense campaign for a short period of time, and then when it's over, it's over.
Speaker AAnd so he points out to his audience that then you can get back to writing, which is what his audience wants to do.
Speaker ABut wait, what about Amazon?
Speaker AWell, Thomas points out that, so if.
Speaker BYou want to be in ku, you can.
Speaker BYou can have your cake and eat it too.
Speaker BBut wait, there's more.
Speaker BKickstarter handles the sales taxes.
Speaker BThat's right.
Speaker BKickstarter collects reports and remits sales taxes automatically.
Speaker AAnd earlier, we heard how Thomas is very passionate about.
Speaker AAbout taxes.
Speaker AAnd for me, I found that to be very authentic.
Speaker AHis actual excitement of, yes, they cover taxes.
Speaker AAnd then he points out how that can save you money.
Speaker BNo need for tax jar, no need for tax cloud, no paperwork for you to worry about.
Speaker AOne of the things Thomas does is he knows kind of everything, and he does it in such a way that he doesn't come across as a know it all.
Speaker AHe just sounds knowledgeable and confident.
Speaker BThe average author campaign has an average cart value of between 40 and 60 dollars per person, which is a way higher cart value than what authors typically get on Shopify.
Speaker AAnd Thomas does a great job of knowing his audience.
Speaker ASo we've solved how to launch your book, but what if you want to sell it year round?
Speaker AWell, Thomas knows that question is coming, and he's already got an answer.
Speaker BSo while Kickstarter is the obvious choice for almost everyone, it's not a complete solution.
Speaker BSo it won't let you sell your book year round.
Speaker AAnd so Thomas, who was an agent for authors at one point, I believe, owned a WordPress hosting company, and he goes into WooCommerce and compares it to Shopify because he realizes that a lot of his audience uses WordPress.
Speaker BI know authors who profitably use Woocommerce to augment their sales.
Speaker BAnd it makes financial sense for them because.
Speaker BBecause there's no monthly fee and some of them just don't collect report or pay sales taxes.
Speaker BThey assume that they are too small to attract the notice of the taxman.
Speaker BAnd so far the taxman has not come knocking.
Speaker BDo I recommend ignoring sales taxes?
Speaker BNo.
Speaker BNo, I do not.
Speaker BBut you're an adult and you can make your own decisions and take your own risks.
Speaker AAnd Thomas knows the popular tools out there, like gumroad and lemon squeezy I believe is the other one.
Speaker ABut he also knows his audience and they like to sell physical products.
Speaker ASo he's sure to point out.
Speaker BBut there's one big downside, and that is for both of these services, they don't support physical product sales.
Speaker ANow that might be disappointing, but that's okay.
Speaker AThomas has your back.
Speaker BNow, if you're in the uk, a great replacement is payhip.
Speaker BPayhip has direct integration with Book Vault and Book Funnel for digital sales and physical sales.
Speaker BIt handles VAT taxes for UK authors.
Speaker BAnd so if you're in the uk, this checks all of the boxes, it's a great option.
Speaker BBut payhip does not become an merchant of record for American sales taxes.
Speaker ASo he's found a great year round tool for those in the UK and he realizes I still got people in the US that want to sell their book year round.
Speaker AAnd he hasn't given up on that either.
Speaker BMy rule of thumb to help you out with this is wait until you can hit consistent monthly sales of between 550 and 1,000 books a month on Amazon.
Speaker BThen once you're selling that kind of throughput regularly, put together a business plan.
Speaker BAnd then if the numbers make sense and do the work on the business plan to make sure that they actually make sense, then you can get a fully powered direct sales tool like Shopify.
Speaker ASo you've got Kickstarter for your first couple months, then Amazon.
Speaker AAnd then he had mentioned you should have a business plan if you're ready to move to Shopify.
Speaker AAnd again, he knows his audience and they probably don't know what he means when he says, well, you need a business plan.
Speaker BSo consequently, and if you want help creating a business plan, I have a course called the Tax and Business Guide for Authors.
Speaker ABecause Thomas realizes the most profitable thing you can do in podcasting is to sell your own products and services, followed by having a membership site.
Speaker ASo he has a Patreon account and features one Patreon in each episode.
Speaker BAnd special thanks to our featured patron, Tiffany Dickinson, author of the Golden Web.
Speaker AAnd he explains how by being a patron, it benefits you, the listener, because it enables him to create great content.
Speaker BThis particular episode took way more research than I was planning and I really appreciate all of the patrons that give me the time to do the research for episodes like this.
Speaker AAnd his Patreon, I believe I'm gonna join it.
Speaker ABecause what happens is because he's a bit of a. I always forget if he's a geek or a nerd, but he can create some products and has made them for authors very things about how to create tables of contents and all sorts of other things in his Patreon toolbox.
Speaker AAnd so what's great about it is someone will say, hey, how do I do?
Speaker ABlah, blah, blah.
Speaker AAnd he'll be like, well, that's actually funny when you ask that question.
Speaker AI went, I designed this tool.
Speaker AIt's now in the Patreon toolbox.
Speaker AAnd you can get to it in the show notes.
Speaker ASo that then shows you that I listen to my audience and I give them what they need.
Speaker AAnd I loved how this one where he was talking about Gumroad and they had somewhat changed their services.
Speaker ASo he was like, I was gonna recommend them, but they don't do this anymore.
Speaker AAnd then there was the payhip and they're only good in the uk.
Speaker AIt showed that the information you were getting was right up to date as of when he recorded this.
Speaker AAnd it also showed that he wasn't just getting this off of some, you know, Google search or whatever.
Speaker AHe was doing the work.
Speaker AThus that translates to my brain that this guy just saved me a lot of time.
Speaker AAnd he basically just did a research project and put it into a podcast, which of course is value.
Speaker AWhen you save me time, when you save me money.
Speaker ABecause I'm now not going to buy Shopify and I can use Kickstarter to get more books sold because of their built in marketing.
Speaker AAnd there was one story I cut out, but he was explaining about how.
Speaker AAnd he talked about his little daughter and how she loves to do everything, but there are times when he has to step in because sometimes she wants to go run in the street.
Speaker AAnd he's like, that's kind of what I'm doing here is like, hey, a lot of new authors want to go run in the street and get a Shopify account.
Speaker AAnd he's like, no, no, no, I'm going to show you a better way.
Speaker ASo that was a great way to again tie in his personal life into a story.
Speaker ATo make a point about how to be a more profitable author.
Speaker ABut it all starts with knowing your audience, knowing what they're going to ask.
Speaker AAnd then if you want to make money, if you can save them time, if you can save them money, those are two that make it very easy to go, wow, this was valuable.
Speaker ANow, when you make them laugh and you make them forget their horrible boss or the fact that they've got this horrible thing going on in their life, that is valuable.
Speaker ABut unfortunately, I feel it's not as obvious because it's not a tangible thing, but it is really valuable.
Speaker ASo just realize that may be a harder sell to get people to sign up.
Speaker AI'm a big fan of Supercast.
Speaker ANothing against Patreon.
Speaker AI like Supercast.
Speaker AAnd it's one of those things that it may be harder to get people to sign up.
Speaker ABut can you see the level of detail that he went into?
Speaker ACan you see how he said, oh, here's value.
Speaker AHe could have just said, hey, Shopify is too expensive if you're a brand new author.
Speaker AAll right, all right, thanks, everybody.
Speaker AWe'll see you next week.
Speaker ANo, he kept delivering value and more value and more value, and he saved you time and saved you money to the point where just like, okay, wow, I just signed up.
Speaker AThere's a guy on YouTube named Tom Buck who I want to have on the show, but I listened to probably at least five episodes and he did that exact thing.
Speaker AI was tuning in, I was looking at a piece of gear or I was looking at a strategy, and I was thinking, I wonder if I need to do whatever it was.
Speaker AAnd somewhere in that video, Tom would answer that exact question.
Speaker AAnd I was like, perfect.
Speaker AThat's exactly what I was looking for.
Speaker ATo me, that's value.
Speaker AI got to watch a five minute video that saved me 20 minutes going through Google and all these other videos, because I feel like Tom is talking to me.
Speaker AHe knows me.
Speaker AI'm an independent content creator and he knows what I'm looking to do.
Speaker AAnd that's why I always say the key is, who is this and what do they want?
Speaker AAnd then you need to know your why.
Speaker AWhy are you doing this?
Speaker ABecause if you don't get your why, you're going to burn out.
Speaker AAnd so for me, when somebody delivers value, which I did in this case, I got that from Thomas when I was on stage at Pot Indy.
Speaker AI brought up this example of how this guy really knew his audience and answered every question they might have had and then not only answered it, but over answered it.
Speaker ATo where we didn't really need to go look into this.
Speaker AAnd that's one last point I want to put here.
Speaker AThomas kind of put himself out there.
Speaker AHe quoted stats, he quoted websites, and even said the links are in the show notes.
Speaker ASo that if you want to double check his work, you can.
Speaker AAnd if you do and you see, oh yeah, this is 20%, oh, this is whatever, and this does cost this much, then you know he's not pulling your leg, that this guy's legit.
Speaker AHe knows what he's talking about.
Speaker AAnd now you feel confident in his content.
Speaker AAnd then you like him, and then you like his stories about his kids and the fact that he's gonna throw in some sort of.
Speaker AI don't know.
Speaker AWas that a Jar Jar Binks reference?
Speaker AI don't know.
Speaker AThere's another one you can choose from.
Speaker AWhatever that was.
Speaker AI don't know, the movie.
Speaker ASo to me, I thought this delivered value.
Speaker AI hope you stuck with me to see.
Speaker ANot so much that we wanted to learn about Shopify, but we learned how he delivered value by knowing your audience and giving them what they want.
Speaker ASaving them time and saving them money.
Speaker ANow, the fun part is I went over to my favorite AI tool for searching, which is Perplexity AI, and I said, I do a podcast for authors.
Speaker AMany people hear about Shopify's easy checkout process and they use that service.
Speaker AAre there better alternatives than Shopify for independent authors who sell physical and digital products and also have the system handle sales tax on a worldwide basis?
Speaker AHow did the AI do right after this?
Speaker AThe school of podcasting.
Speaker AYeah, yeah, yeah.
Speaker ASo I put that prompt into Perplexity AI and it suggested payhip as one option.
Speaker AIt says, yes, Shopify is popular for its ease of use, etc.
Speaker AEtc.
Speaker ARecommended Shopify alternatives would be Payhip said, It's easy to use and free to start.
Speaker AFree to start.
Speaker AIt supports both physical and digital sales and integrates with leading print on demand partners.
Speaker ABook vault.
Speaker ATax handling is streamlined for many countries, making international sales feasible for beginners.
Speaker ASo it's not wrong, but it's not as detailed.
Speaker AThere's not that boots on the ground.
Speaker AOh, by the way, Payhip isn't going to really work for the U.S. gumroad is affordable and straightforward.
Speaker AGumroad allows for digital and physical product sales.
Speaker ASo here again, missing the boots on the ground.
Speaker AAnd this is where I went over and looked.
Speaker AI'm like, no, you can sell a physical book.
Speaker AI sell a physical book on gumroad.
Speaker ASo when I heard Thomas say that he said, if you sign up now with a new account, it's physical only.
Speaker AI will definitely say even with my grandfathered in, I had to really.
Speaker AWell, I had to use their AI tool to basically make a physical book kind of setup for me.
Speaker ASo again, Boots on the Ground, really knowing it.
Speaker AThey also mentioned Woocommerce, but then this is where they kind of go off the rails.
Speaker AThey suggested easy digital downloads, best for digital sellers.
Speaker AWell, I just said we're doing both and so that's not good.
Speaker AIt mentions Squarespace and it mentions how expensive it is, handles shipping and tax, but limited tax automation compared to others.
Speaker AIt mentioned Book Vault, which is what Thomas also mentioned.
Speaker AAnd then it mentions a bunch of tax services like TaxJar, et cetera.
Speaker AAnd then it mentions platforms like Amazon and Draft to Digital, which again is not physical.
Speaker ASo it's kind of weird.
Speaker AIt talks about Etsy, so it gave us information, but a lot of it was like, yeah, that's not what I asked for.
Speaker ASo it wasn't as good.
Speaker AAnd it didn't deliver what I call boots on the ground information that you would only known if you had used that product.
Speaker ASo again, kudos for the human for coming in with more value.
Speaker ANot that the AI answer didn't deliver value.
Speaker AWhen I was at Pot Indy a couple weeks ago, Dr. Craig Van Slyke from AI Goes to College mentioned, he goes, AI will not get you all the way there.
Speaker AIt will get you started in many cases.
Speaker AAnd then it always takes that human element to go the, you know, the rest of the way.
Speaker AAnd there's nothing wrong with trying it.
Speaker AAnd so that's why I tried this today, just to see.
Speaker AI will say I.
Speaker AWhen I first started looking at this, I'm like, oh, this, this is good.
Speaker AThis is a lot.
Speaker AAnd then I went, wait a minute.
Speaker ABut it's, it's that boots on the ground stuff that hands on.
Speaker AI mean even Google talks about this with their eeat.
Speaker AThat's what they're looking for in terms of articles on, you know, your website.
Speaker ANow if you've never heard of Google's E E A T. I talked about it a few episodes ago.
Speaker AIt stands for experience.
Speaker ASo that's like hands on experience, expertise, authoritativeness and trustworthiness.
Speaker AIt's a framework, I guess by Google you could call that.
Speaker AAnd while it's not a direct kind of ranking factor, it strongly influences how sites perform and are perceived by Google's almighty algorithm and of course humans.
Speaker ASo keep that in mind that that's really one of the things that set Thomas apart was the eeat factor.
Speaker AThat boots on the ground stuff.
Speaker ASo that's for me, it over delivered.
Speaker AFor me it was like, wait, here's an answer.
Speaker ANope, Shopify is not good.
Speaker ABut let me answer the question even more.
Speaker AOh wait, there's more about taxes.
Speaker AOh wait, there's more about the US oh, by the way, you'll only see that this doesn't sell physical products.
Speaker AIf you log in, that's the value.
Speaker AThat's to save you time from having to create an account to see all this stuff that you're only gonna get by doing it.
Speaker ASo again, what is valuable is knowing your audience answering the questions they would ask with so much information.
Speaker AIt's like, they're like, okay, enough, I got it.
Speaker AOkay.
Speaker AOver delivering is something.
Speaker AMany moons ago when I taught customer service classes, I said, you want to under promise and over deliver.
Speaker AAnd for me, that episode did the school of podcasting.
Speaker AYeah, yeah, yeah.
Speaker ASo I got the new Zoom PodTrack P4 next.
Speaker AAnd the differences from just the original P4, which I have been promoting forever, is it's harder to control the volume of somebody connected via usb.
Speaker AIt's harder to control the volume of your sound pads.
Speaker AIt has a micro SD card instead of a regular SD card.
Speaker AAnd it has a feature now for AI noise reduction, a compressor and a tone knob.
Speaker AOther than that.
Speaker AAnd then in theory, and the one that really matters is you have better preamps.
Speaker AAnd often when I hear people talk about preamps, the difference is negligible.
Speaker ASo as I picture you listening to this, you might have the original P4 and like, well, what is the difference between that and that?
Speaker ASo I grabbed a.
Speaker AWell, here, let's just play the clip.
Speaker AAll right, so this is me using a Shure SM7B.
Speaker AA gang hungry gang.
Speaker AYes.
Speaker AA gain hungry microphone.
Speaker AAnd I have no fethead, no, you know, any of that stuff.
Speaker ACloud lifters.
Speaker AThis is straight into the PodTrack P4.
Speaker AAnd this is me on the P4 next.
Speaker AAnd again, no filters, no nothing.
Speaker AYou know, now if I want to, I got again the Shure SM7B.
Speaker ASo I'm going to turn on my noise canceling because I could hear my chair moving.
Speaker ASo this is me on an SM7B with the noise reduction and now with the compressor on.
Speaker AAnd I actually sound slightly distorted for me, I think so.
Speaker AAnd then here's the tone button.
Speaker AI don't know, I just don't get that one.
Speaker ASo I don't hear a huge amount of difference.
Speaker AThe problem with getting distortion is the P4.
Speaker ANext has an even smaller screen than the P4, which was already kind of too small.
Speaker ASo that was something I. I would change if they ever came out with one.
Speaker ABut it's good enough.
Speaker AI just try to keep my volume between the third and last mark, because there's no, like, zero, you know, minus 12, minus 16.
Speaker AHere's me with the rode podmic, which is what I normally use, and what you're hearing right now through the Rodecaster duo.
Speaker AAnd so a compressor makes soft things louder and loud things softer.
Speaker ASo when I do this, I now hear a lot more.
Speaker AIf you have headphones on, you're hearing a lot of just my room, which is a computer running who knows what else.
Speaker ABut I can be loud now.
Speaker AHey, I'm loud, you know?
Speaker AAre you lonely in the dark?
Speaker ARonnie James Dios sings Billy Squire so that's the compressor.
Speaker ANow what if I go compressor with the tone?
Speaker ANow the tone is on.
Speaker AHmm.
Speaker AOkay.
Speaker AAnd I still hear.
Speaker AAnd, I mean, I'm being really picky, but if I now hold down the noise reduction, and I need to be quiet for that, so let me be silent for a second or two.
Speaker AAnd it definitely has removed the background noise, but is it also taking some of my S's and T's with it?
Speaker AThe one thing I found annoying is that every time you press the noise reduction, it recalibrates.
Speaker ALike, it'd be cool if it was, like, once on, once, you know, hold it down to calibrate, and then once on, once off.
Speaker ABut no, if I go ahead and turn this off now.
Speaker ASo this is me.
Speaker ANo noise reduction with my S's and T's.
Speaker AMy S's and T's are nice and clear.
Speaker ANow.
Speaker AIf I turn this on.
Speaker AAnd now these are my S's and T's.
Speaker AA little bit of high end taken off there.
Speaker ABut the room noise.
Speaker AThere's no room noise now.
Speaker ANow let's turn off the compressor, which kind of brought up most of.
Speaker AWow, that's an aggressive.
Speaker AThat is an aggressive compressor, which sounds like something, I don't know, the police did in 84.
Speaker AWe'd like to play track two from the new album, Aggressive Compressor.
Speaker AYeah.
Speaker BWow.
Speaker AWhat have I been eating today?
Speaker ASo that's, you know.
Speaker AAnd then this is the tone thing, which I just don't know.
Speaker ALet's turn the compressor.
Speaker AThis is me with the compressor on, but no tone.
Speaker AAnd this is me with the tone.
Speaker AHmm.
Speaker ASs and Ts compressor.
Speaker ABig radio Void guy here is the big radio guy right up next to the microphone with the tone on.
Speaker ABut now if I turn the tone off, I'm not sure.
Speaker AYeah, I don't know.
Speaker AOf these.
Speaker AI could see using the noise reduction, which now there's no tone, no compressor.
Speaker AAnd so for me, I don't see a huge improvement.
Speaker AI really like the original P4.
Speaker ALike, if I was playing one of my little, you know, I hit the button and it's my intro music, I could easily just turn a knob and hear it fade out.
Speaker ANow I've got to go into the menu system, hit I think it's sound pads, then go to volume and then hit the down arrow.
Speaker ASo not the end of the world, just not as easy.
Speaker AAnd likewise, I could say, hey, take this phone call and put it on Channel 4, which you can do on the new one.
Speaker AAnd so.
Speaker AAnd you do have a knob for that.
Speaker ASo it's still very much the Swiss army knife of podcasting.
Speaker AAnd I need to play with it a little more.
Speaker ABut after reading the manual and it sounds like when you apply these, you know, noise reduction, it's on both the individual track and the master track.
Speaker ANow, I only had one person, so that might be different if you have multiple channels, but it does that thing where you.
Speaker AYou can have separate tracks and a master track, or you can just say, just give me a master track, which is everybody on one track.
Speaker ASo that's the Zoom Pod Track P4, currently available at Sweetwater, which is where I buy all my stuff for $179, so under $200.
Speaker AAnd it's a great recorder, just for me.
Speaker AI don't know what I expected it to be like, hugely better than the original one.
Speaker AAnd it's, you know, sounds maybe a little better, a little more flexibility.
Speaker ABut for us podcasters, we like.
Speaker AWell, I could just do that in post with a plugin and I could do it with some eq.
Speaker ASo, yeah, okay.
Speaker AYeah, yeah, yeah.
Speaker AAll right.
Speaker AA little bit of housekeeping.
Speaker AAnd you will find this useful if you are a person that is selling education and you have a membership and things like that.
Speaker AAbout three years ago, I did a lifetime deal with a company called a Dillo, and I got an email from them that said, hey, that lifetime thing.
Speaker AYeah, we're not doing that anymore.
Speaker AWhich I kind of want to legally go, wait, what?
Speaker ABut we're going to start charging you $35 a month for your videos at the school of Podcasting.
Speaker AAnd I was like, well, I'm probably going to leave, but okay.
Speaker AI logged in and they had this giant screen blocking thing about you need to upgrade, and you need to upgrade now.
Speaker AAnd I. I've had customers, I've worked in customer service that said, I didn't do this charge, but you charged me.
Speaker AAnd I'm always like, yeah, that doesn't happen.
Speaker AAnd I honestly do not remember, but I charged for a year's worth of hosting went through, and I was like, no.
Speaker AAnd so I realized this, apparently about two to three hours after it went through, and I went to log in to go to their help, and when I logged in, it was nothing but a white screen of nothing.
Speaker AAnd every single video at the school of Podcasting quit working.
Speaker AYeah.
Speaker AYeah, it was a good day.
Speaker AAnd I have been moving ever since.
Speaker AI still don't have access to my account.
Speaker AI was able to.
Speaker AI had to reset my password, and when I logged in, I still had the white screen of death, but I could contact their help and say, hey, you know, I want my money back.
Speaker AAnd I have no access to my videos.
Speaker ASo my tip for this is, always have a backup, which I do in Backblaze, which is a backup service of your videos.
Speaker AAnd I have.
Speaker AI did this the last time I redid my videos where I have.
Speaker AEvery lesson has its own folder.
Speaker AAnd then when I export the finished video, I make a folder called Finished.
Speaker ASo let's say there's a course called Content is King.
Speaker ASo I've got all the different lessons in there, and then one folder in the Content is King folder says Finished.
Speaker AAnd what's great about this is you go into wherever you're moving your videos, you make a folder there, probably, and you call it Content is King.
Speaker AAnd then you just have to go to one folder and say, hey, take these 10 videos and upload them here.
Speaker AAnd then they do all their processing.
Speaker AAnd you should also have any thumbnails there.
Speaker ABut it has been.
Speaker AI am at 140 videos right now, and I'm not done.
Speaker AAnd I've seen some that I need to redo.
Speaker ALike, I just realized my Buzzsprout, while technically still up to date, they updated their back end a while ago.
Speaker AAnd so my videos don't match their screen.
Speaker AEven though the content is the same, it makes it look outdated.
Speaker ASo I need to update that.
Speaker ASo if you're a member of the School of Podcasting, I did send out many different things about that.
Speaker AAnd if you log into the site, you can see where I'm at.
Speaker AAnd.
Speaker AAnd I've said to people who are in the know, the school of Podcasting, but if you're not checking Your emails and such.
Speaker AI've said if you have a course and you go to watch it and the videos aren't there, let me know when I will redo that one.
Speaker AYou know, I will update it.
Speaker AOr I guess a better phase is refresh it with a new copy of the video.
Speaker ASo that's been a nightmare.
Speaker AAnd I guess we should all be somewhat aware that maybe a lifetime isn't, you know, and their, their reason was, well, hey, bandwidth is expensive.
Speaker AAnd I'm like, yeah, that's why all the free media hosts go out of business.
Speaker AAnd I'm like, but I, I did pay them like $400 a couple years.
Speaker ASo I still got a deal.
Speaker AI ended up getting hosting for like 15 bucks.
Speaker AI'm moving to a company called Voomly and I'll be using my videos there.
Speaker AAnd I'm also looking at moving from Loom to Tela.
Speaker ALoom is great for support videos.
Speaker AWe'll probably still use that at PodPage.
Speaker ABut for me, at the school of Podcasting, I found Tela.
Speaker AIt's a great way to make videos.
Speaker AAnd I'm actually thinking maybe I might ditch Voomly and just put all my video stuff on Tela.
Speaker AIt's not the cheapest thing in the world, but it's pretty cool.
Speaker AAnd so if you're a member of the school of podcasting or if you're a course maker, always have a local copy of that.
Speaker AAnd like I said, I was able to.
Speaker AI have all my stuff in backblaze and the way that works, they have a type of backup that is super dirt cheap and it's meant for those people that just want to keep stuff there in case, I don't know, your video media host shuts you down and you need all your videos back.
Speaker ASo it's a little more expensive to download all those, but it is what it is.
Speaker AAnd so for all the members of the School of Podcasting, I appreciate your patience as I get things updated and to Addillo, I don't recommend your services and nothing against the people personally in their customer service, but they're handcuffed to deliver poor customer service based on poor customer policies.
Speaker ASo to that I give you a big.
Speaker AAnd if you need help with your podcast, I've got 20 years of mistakes under my belt and I work with hundreds of podcasters over the years, maybe thousands, I guess after this point, 20 years, I don't know, I'd have to go back and look.
Speaker AAnd I've seen a lot of people make mistakes.
Speaker ALike, I don't know, recording a year's worth of podcasts in the wrong format.
Speaker AThat happened once.
Speaker AThat was sad.
Speaker AAnd I help you avoid that kind of stuff.
Speaker AIf you've already got a podcast and you need help growing it, I can help with that.
Speaker AIf you've got a decent audience and you need help monetizing, yeah, I can help with that as well.
Speaker ACheck it out.
Speaker ASchoolofpodcasting.com when you log in, use the coupon code listnr to save on either a monthly, quarterly, or yearly subscription.
Speaker AAnd that comes with courses, coaching, and community.
Speaker AIt's all there at school.
Speaker ASchoolofpodcasting.com until next week.
Speaker ATake care.
Speaker AGod bless.
Speaker AClass is dismissed.
Speaker AIf you like the show, please share it with a friend.
Speaker AIf you like the show, pretty, pretty please share it with a friend right now.
Speaker AOh man, I totally forgot to tell you this.
Speaker AThis is not a blooper.
Speaker AI often kind of poo poo on AI.
Speaker AWe kind of did a little bit today, but I had AI.
Speaker AI took a transcript, which was done by AI, I guess, of each video, threw it into ChatGPT, and said, this is a transcript from a lesson.
Speaker APlease make a summary and outline the main points.
Speaker AAnd I didn't have to touch a word.
Speaker AOf course it was using my own words, so that's why I didn't have to touch it.
Speaker AAnd it organized them in a great way and saved me a ton of time.