Will You Trust Your Baby With Apple?
Today I explain the continuing issues with Apple (and Google, and Spotify). Your podcast is like a baby. It needs never-ending attention and if there is an issue you need it solved NOW.
I judge a company on how things are handled when they make a mistake (cause we are all human). To have a problem that is ongoing for weeks, I find it hard to believe. I get that podcasting is barely a revenue generator for Apple (as in almost none), but you have to realize that in the same way that the actions of a child reflect on the parents, the actions of an app (AND YOUR BRAND) are a reflection of the app you told people to use to listen to your show.
Bottom line:
It's going to take long (for now) for new episodes to appear in Apple.
Apple is not displaying links properly.
There is currently (May 2021) a bug where duplicate numbers are appearing (I do see where an update is waiting to be installed - fingers crossed). To see any episode numbers you need to follow.
Apple (or Google, Spotify etc) don't put out any public notices. Communication is the lubrication of any relationship. It makes you feel very small and insignificant. That feeling does not make me want to use your subscription service.
Who is going to answer any of the customer tickets when someone can't access their subscription? or loses their password? etc. I don't want them treating my customers the way they've treated me. They owe me an apology.
How Do I Know If I Have An Issue?
You can use a tool like inoreader.com or feedly.com and input your feed. You should be able to see if your latest episode is there. If the episode is in the reader, but not the podcast app, the app just needs to catch up. See video
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Mentioned in This EpisodeHow to earn Bitcoin from your podcast
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I Want Your Opinion
I am doing an audience survey and I want your input to help me make this show exactly what you want. If you have a few minutes, I have a quick survey at www.schoolofpodcasting.com/survey25
00:00 - Untitled
02:29 - Podcasting Owes Alot to Apple
04:27 - A Problem That is Weeks Old
05:50 - Don't Forget The Other Apps
07:54 - The Refresh Button is Gone
08:13 - Podcasts Are Like A Baby
09:02 - The Diaper is Full
11:00 - Do You Still Trust Apple?
12:18 - Apple Has Changed the Back End
13:17 - Your Audience is Going to Haev to Wait On Your Episode
13:47 - Duplicate Episode Numbers
14:28 - Potential Wait Times
15:27 - Apple's Official Statement
16:10 - People Don't Believe This is True
16:29 - Apple Customer Service
18:38 - Google and Spotify Have Been Having Issues
19:07 - Podcasting 2.0
20:40 - Bitcoin and Podcasting
22:30 - What Happens if Apple Removes Your Show?
24:03 - Podcasting 2.0 Implementation
25:09 - How Do I Know if I Have an Issue
27:04 - Checking Your Feed For Latest Episode
29:20 - Your Podcast Consultant
30:37 - How To Submit a Ticket to Your Podcast Hosting Company
